About Pro Stainless
San Jose’s Pro Stainless IncorporatedIn 1980, two young entrepreneurs set out to make a difference in the fastener business. Armed with knowledge of the industry and first hand sales experience selling to such icons as Bill Hewlett and David Packard when deals were sealed with handshakes and signatures, Barry M. Grenier and his partner started Pro Stainless out of San Jose, California.
Originally specializing in stainless steel fasteners, Pro Stainless has met the challenges and needs of a growing customer base, serving dozens of industries, more than 500 customers, stocking over 20,000 line items, and servicing the Bay Area as well as shipping worldwide.
Our expansive product line is a direct result of listening to our customers and responding to their needs. Listening and responding are at the heart of the Pro Stainless’ philosophy of developing long-term relationships and partnerships with our customers.
Standing Strong When Others FailPro Stainless has withstood the test of the economy, standing strong during recessions and the dot.com bust. Built mostly on referrals, our company continues to thrive and grow amid our competition that has buckled under challenging times and the loss of customers. We will continue to build and grow to provide for our customer base and our employees, but never outgrowing ourselves at that expense of our employees, our clients, or our company.
For all of Your Distribution NeedsOur product distribution now includes a full line of standard and special fasteners as well as many types of electronic hardware, tools, tubes, and kits. With Pro Stainless’ Just in Time (JIT) replenish program, product bins are always stocked, ensuring that your inventory never runs out and reducing or eliminating the need for planning, expediting, purchasing, and warehousing products. Pro Stainless’ JIT stocking programs now represent 60-70% of sales and are the largest area of our growth.
Another growth area for us is in international sales. We are shipping material all over the globe daily. For more information please view our pages on products, services and our JIT program.
Focusing on Customer ServicePro Stainless has been an industry leader for fasteners and other products because of our commitment to customer service. We consider our two greatest assets our customers and our staff, and we treat both with the utmost respect. Our dedication, stability, and commitment to excellence are a philosophy that will continue to contribute to the success and growth of Pro Stainless and our customers in this century, just as it did in the last.
Employee Retention is Key to Customer CareWith a combined 269 years of business experience working in one facility, our employees remain an integral part of the success of Pro Stainless, coming second in line to no one. We are an extension of our own families and that loyalty separates us from our competition.
Part of our customer success is our belief in old-fashion values. Something as simple as picking up the phone when our customers call can make all of the difference in the world. Knowing their name and affiliation within the organization is important to serving their needs, and we are proud of our customer recognition. Since many of our employees have been with Pro Stainless throughout the decades, our customers are able to speak with the same contact day after day. And because we are all aware of the business, there is going to be someone who can answer your question or find out the answer for you in the event your primary contact is on vacation or out of the office.
We will go above and beyond to provide outstanding quality products, personal service that keeps us accountable, and a low price. We know that customers appreciate our personal service, as they have even included our staff in their own personal milestones such as birthdays and anniversaries! Now that is a true testament to our outstanding customer loyalty and recognition.
Remaining Loyal to Old-Fashion ValuesAt Pro Stainless, we remain true to the original values upon which we started our business: quality, integrity, knowledge and stability.
These four principles are what we stake our name and our reputation, and we hold firmly that these are the lasting values that have made us successful as a business and as a partner to our customers.
While technology keeps us alert and aware of the changing demands of the time, we refuse to compromise on the values for which Pro Stainless was formed over 35 years ago.